Payment Assistance
Whether you face a short-term financial issue or are on a limited or fixed income, paying your bills can sometimes be challenging.
Tacoma Public Utilities and the City of Tacoma Environmental Services offer a Bill Credit Assistance Plan and a Discount Rate Program to help.
- Bill Credit Assistance Plan
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Qualifying households on the Bill Credit Assistance Plan, receive a monthly automatic bill credit for all services, regardless of payment. You can achieve additional monthly credits with full and on-time payments. The credit amount you receive depends on the number of services you receive.
Monthly bill credits
- Power – $25.30
- Water – $7
- Wastewater – $7
- Surface water – $3
- Solid waste – $8
- Monthly Total – $50.30
Achievable additional monthly bill credits
- Power – $21
- Water – $5
- Wastewater – $7
- Surface water – $3
- Solid waste – $6
- Monthly total – $42
Total Annual Credit: $1,107.60
To qualify, you must:
- Have a current TPU account in your name.
- Live in the dwelling full-time as your primary residence.
- Have residential, single-metered service (meter cannot be shared with another unit or structure).
- Your household meets the income guidelines* shown in the list below:
Household Size: 1
Maximum Monthly Household Income: $4,054Household Size: 2
Maximum Monthly Household Income: $4,633Household Size: 3
Maximum Monthly Household Income: $5,213Household Size: 4
Maximum Monthly Household Income: $5,792Household Size: 5
Maximum Monthly Household Income: $6,258Household Size: 6
Maximum Monthly Household Income: $6,721*Incomes are based on maximum household income before tax.
- Discount Rate
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Our Discount Rate Program gives adults over 62 or who qualify for or receive state/federal disability income a 35% discount on electricity, drinking water, solid waste, wastewater, and stormwater.
To qualify, you must:
- Have a current TPU account in your name.
- Live in the dwelling full-time as your primary residence.
- Have residential, single-metered service (meter cannot be shared with another unit or structure).
- Your household meets the income guidelines* shown in the list below:
Household Size: 1
Maximum Monthly Household Income: $3,042Household Size: 2
Maximum Monthly Household Income: $3,475Household Size: 3
Maximum Monthly Household Income: $3,908Household Size: 4
Maximum Monthly Household Income: $4,342Household Size: 5
Maximum Monthly Household Income: $4,692Household Size: 6
Maximum Monthly Household Income: $5,038*Incomes are based on maximum household income before tax
- How to Apply
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Submit your application with the required documents. Our agents will review your application, contact you with questions, or let you know which payment assistance option you qualify for.
Apply OnlineOR
Download, complete and mail us the printable application with supporting documents to:
For the head of household member listed on the utility account, locate and include copies of the following:
- Picture ID, such as State ID, driver’s license, passport, Military ID, or employment badge.
- Household income verification for three (3) months before the application submission date.
If using the printable application, mail the completed application with the supporting documents to:
Tacoma Public Utilities
Customer Solutions Office
3628 South 35th Street
Tacoma WA 98409 - Other Payment Options & Additional Resources
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Set up a payment arrangement on past due balances to avoid disconnection.
- Log in to MyAccount
- Call 253-502-8608
Enroll in Budget Billing and pay a consistent and predictable utility payment every other month or monthly, depending on your billing cycle.
Manage your account online with MyAccount and take advantage of AutoPay.
Energy efficient rebate programs can reduce your use and help lower your bills.
- Federal Assistance for Renters and Homeowners
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Low Income Home Energy Assistance Program (LIHEAP) is designed to help qualifying low-income households meet their immediate home energy needs. This assistance does not require a delinquent balance or shut-off notice.
Low-Income Household Water Assistance Program (LIHWAP) is a temporary emergency program to help low-income families pay overdue drinking water and wastewater bills.
For information about LIHEAP and LIHWAP, contact the following:
- City of Tacoma residents: Call (253) 572-5557 or visit the Metropolitan Development Council website.
- Pierce Country residents (outside the City of Tacoma): Call (855) 798-4328 or visit the Pierce County Human Services website.
- Winter Protection Plan
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To prevent service disconnection during winter months, contact Metropolitan Development Council or Pierce County Human Services.