Outages & Safety

Report and track a power outage

To report a power outage, broken line or broken power pole, call 253-502-8602.

Please call only once to keep the line open for other customers. We also ask for your patience. Many people can be affected by a storm or outage, and our phone lines may be busy.

You can also report a power outage online via our outage map. The outage map is also the best way to track current outages.

What can we tell you?

When you call, we probably won’t be able to tell you how long the power outage will last. The length of the outage depends on the extent of the damage and the kind of repairs that we have to make. Work may be hampered by bad weather or darkness, but crews will work around the clock until your electricity is restored.

To report an outage of a rental light, call 253-502-8353 or email RentalLight@cityoftacoma.org.

Report and track a water issue

To report a water quality concern, call 253-502-8207 during regular business hours or 253-502-8344 after hours and on weekends.

To report water leaks, outages, and emergency turn on/off, call 253-502-8384.

The water event map is the best way to track current water events/issues and learn more about different types of water events.

Helpful information you can provide when calling us about a power outage or water issue:

• Your name
• Address of the location impacted
• Phone number (for possible call back)
• Approximate time the outage/issue started and if it is still in progress
• For power outages: Any visible damage or specific problem, such as a tree in a power line, a wire down, an audible explosion, a broken pole, etc.