Property Managers
Manage Your Tenant Utility Transfers With Just a Click!
If you own or manage rental property, you may be eligible to use this portal to manage utility services provided by Tacoma Power and Tacoma Water.
Property Manager Portal LoginProperty Manager has a new look!
The safety and security of your personal information is a top priority. We recently updated the look of our Property Manager platform to provide a seamless experience for customers. While things may look different, the site is just as secure as ever.
Information Overview
- Property Management Portal Overview
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The TPU Property Manager portal allows you (or your agent) to:
- Access current occupant(s) name and move in date
- View pending move in and move out activity
- Complete move-in and move-out requests
- View account summaries, including unit addresses and owner balances
- View pending service order information
- Receive email confirmation of your transactions
- Contact the Business Solutions Office with any questions or concerns
The portal does not provide financial details about your tenants.
Attention – City of Tacoma Properties ONLY:
While TPU includes billing for City of Tacoma Environmental Services, TPU does not manage these services and they cannot be managed through the portal. Please contact the City of Tacoma to manage these services:
- Portal Registration
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To register for access to the portal, you must first have an active Landlord Service Continuation Agreement (LSCA) with TPU. For questions, please contact our Business Solutions Office at 253-502-8606 or cservice@cityoftacoma.org.
Requesting Access:
- Download, print and complete the Property Manager Access Agreement.
- Sign the form and send it to the Business Solutions Office via email at CS-Property@cityoftacoma.org. You can also mail it to:
Property Manager Access Team
Tacoma Public Utilities
3628 S. 35th St.
Tacoma, WA 98409Our Business Solutions Office will confirm eligibility and complete the registration process. Once processed, you will receive an email with instructions for accessing the website.
- Landlord Service Continuation Agreement (LSCA)
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Landlord Service Continuation Agreement (LSCA) ensures utility service(s) remain active and billed to the owner while the property/unit is vacant.
The owner/agent agrees to notify Tacoma Public Utilities (TPU) with changes in occupancy before they occur. The owner/agent also agrees to notify TPU of any sale of a property listed in a LSCA agreement so that it can be removed.
If the electric and/or water service becomes disconnected for non-payment of the tenant’s utility bill, the service will remain off until the delinquent balance is paid in full by the tenant or the tenant vacates the property and the owner or property manager authorizes the reconnection and the utility service to be transferred back into the owner’s name.
User Guide & Forms
Property Manager Website Guide
Property Manager Web Access Agreement form
Landlord Service Continuation Agreement form
Property Manager FAQ
If you don’t see the question you are looking for, call us or fill out this form to submit a question.
- Billing & Payments
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Q: How can I tell if I have past due charges?
A red triangle icon will display next to the amount due in the balance column on the “Owner Financial Overview” page if the amount shown includes past due charges or charges that will appear on your next bill (such as service establishment fees, late fees, etc.).
Q: How do I view my bill?
Once you’re logged in, select the “Financial Overview” option for the property address, then click on the PDF icon to view your last bill.
If you are using Adobe Reader and have trouble viewing your bill, set your browser in compatibility mode by clicking on the torn paper icon next to the status bar, or by selecting the “Tools” option, then selecting “Compatibility View.”
Q: Is there a fee to start or stop service?
There is no service establishment fee billed to the owner when the utility service is moved from the tenant’s name to the owner/property manager’s name, as long as the utility service is covered by a Landlord Service Continuation Agreement. If the utility service is moved from the owner’s name to a tenant’s name, a service establishment fee of up to $21.60 (based on which utility services are requested) will be added to the first bill.
Q: How do I make a payment?
Anyone can make a payment on a utility account by using the Quick Pay option on the Property Manager home page. With Quick Pay, you can pay with a credit or debit card with the Visa or MasterCard logo without registering or logging in. You just need your credit card information and the utility account number. When your payment is complete, you can print the payment confirmation page or receive an email confirmation. There are no fees to make a payment through Quick Pay.
- Managing Accounts
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Q: What if the email address used to access Property Manager has changed?
If the master email address used to access your account changes, please contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. or email cservice@cityoftacoma.org to have your account re-registered with the updated email address.
Q: What if an employee who had access to the website leaves the company?
To manage access to your Property Manager account, you should always change the password by selecting the “Forgot/Reset Your Password?” link on the log-in screen and following the prompts.
Q: What if the power or water is off at the property or unit?
If you require a service to be restored, please contact Customer Services at 253-502-8600 or toll free 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. to complete your request.
Q: What if I don’t have a valid Social Security number for my new tenant?
We use Social Security numbers (SSN) to verify the identity of customers with service requests made online. If your tenant does not have a verifiable SSN, they can start service by visiting Tacoma Public Utilities in person with a valid driver’s license, passport, military identification or state-issued identification.
Q: I entered two tenants and the second one was validated. Why can’t I continue?
In order to complete the move in, the first tenant must be validated. If your second tenant is the only one eligible for service, start the move in process over again and validate them as the first tenant.
- Move In & Move Outs
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Q: What is required to complete a move in?
In order to complete an online move in, the tenant’s first name, last name and Social Security number are required. Move ins will not be processed if any of this information is invalid or missing.
Q: How will I know that my request was received?
You can have a confirmation email sent to up to two recipients by entering the email address(es) on the confirmation page of the “Move Out” and “Move In” screens. You can also see any pending move in or move out activity on the “Manage Accounts” screen.
- Pending Requests
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Q: How will I know that my request was received?
You can have a confirmation email sent to up to two recipients by entering the email address(es) on the confirmation page of the “Move Out” and “Move In” screens. You can also see any pending move in or move out activity on the “Manage Accounts” screen.
Q: How can I make changes to pending requests?
Changes to pending requests can be made by calling our Customer Services office at 253-502-8600 Monday through Friday from 8 a.m. to 5:30 p.m.
- Registration
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Q: What if the email address used to access Property Manager has changed?
If the master email address used to access your account changes, please contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. or email cservice@cityoftacoma.org to have your account re-registered with the updated email address.
Q: What if I don’t have a valid Social Security number for my new tenant?
We use Social Security numbers (SSN) to verify the identity of customers with service requests made online. If your tenant does not have a verifiable SSN, they can start service by visiting Tacoma Public Utilities in person with a valid driver’s license, passport, military identification or state-issued identification.
Q: I entered two tenants and the second one was validated. Why can’t I continue?
In order to complete the move in, the first tenant must be validated. If your second tenant is the only one eligible for service, start the move in process over again and validate them as the first tenant.
- Search
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Q: What if an address or unit I am looking for is missing?
If one of your units or addresses is not listed on the “Manage Accounts” screen, it could mean that the service has been turned off, that the LSCA is not active or that the unit/address includes ineligible services (garbage, surface water or wastewater). For more information on why the unit/address is missing, contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m.
Q: Is there a way to search for a specific property/unit or tenant?
You can find a specific property or tenant on the “Manage Accounts” page by pressing the “Ctrl” button and the “F” button at the same time, activating the “find” feature for your browser. Type the property address, unit number or tenant name in the “find” field and press the enter button.
Q: Where do I go to start, stop or transfer service?
Once you’re logged in to Property Manager, select the “Manage Accounts” option for the property address on the “Manage accounts/Financial overview” screen and follow the prompts.
- Security
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Q: How do I know the site is secure?
You will see the “https” in the website address. The “s” means transmitted information is secure.
Tacoma Public Utilities incorporated enhanced security measures to ensure your sensitive data is protected. When you make a payment through Quick Pay with your Visa or MasterCard, Property Manager will direct you to our secure online payment partner, Trust Commerce, which will process your payment quickly and securely.
Q: Will my password expire?
For your security, your password will expire after one year. Select the “Forgot/Reset Password” option on the log-in page to reset your password.
Q: What if an employee who had access to the website leaves the property management company?
To manage access to your Property Manager account, you should always change the password by selecting the “Forgot/Reset Your Password?” link on the log-in screen and following the prompts.
Q: What if the email address used to access Property Manager has changed?
If the master email address used to access your account changes, please contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. or email cservice@cityoftacoma.org to have your account re-registered with the updated email address.
- Start, Stop or Transfer Service
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Q: Where do I go to start, stop or transfer service?
Once you’re logged in to Property Manager, select the “Manage Accounts” option for the property address on the “Manage accounts/Financial overview” screen and follow the prompts.
Q: What if the power or water is off at the property or unit?
If you require a service to be restored, please contact Customer Services at 253-502-8600 or toll free 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. to complete your request.
Q: Is there a fee to start or stop service?
There is no service establishment fee billed to the owner when the utility service is moved from the tenant’s name to the owner/property manager’s name, as long as the utility service is covered by a Landlord Service Continuation Agreement. If the utility service is moved from the owner’s name to a tenant’s name, a service establishment fee of up to $21.60 (based on which utility services are requested) will be added to the first bill.
- Technical Requirements
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Q: What are the site’s minimum browser requirements?
Property Manager is compatible with a minimum browser level of Internet Explorer 7, Safari and Firefox. You may experience some challenges using Chrome.
Q: Will my password expire?
For your security, your password will expire after one year. Select the “Forgot/Reset Password” option on the log-in page to reset your password.
- Troubleshooting
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Q: Why isn’t the site working for me?
You may experience some difficulty using the site if you are using a browser that is not fully compatible.
If you’re using Internet Explorer 10 or higher, set your browser to compatibility mode by clicking on the torn paper icon next to the status bar, or by selecting the “Tools” option, then selecting “Compatibility View.”
To ensure a full featured experience, click on a link below to download and install a different browser.
Download Firefox
Download SafariQ: What if an address or unit I am looking for is missing?
If one of your units or addresses is not listed on the “Manage Accounts” screen, it could mean that the service has been turned off, that the LSCA is not active or that the unit/address includes ineligible services (garbage, surface water or wastewater). For more information on why the unit/address is missing, contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m.
Q: How will I know that my request was received?
You can have a confirmation email sent to up to two recipients by entering the email address(es) on the confirmation page of the “Move Out” and “Move In” screens. You can also see any pending move in or move out activity on the “Manage Accounts” screen.
Q: Will my password expire?
For your security, your password will expire after one year. Select the “Forgot/Reset Password” option on the log-in page to reset your password.
Q: What if the email address used to access Property Manager has changed?
If the master email address used to access your account changes, please contact Customer Services at 253-502-8600 or toll free at 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. or email cservice@cityoftacoma.org to have your account re-registered with the updated email address.
Q: What if the power or water is off at the property or unit?
If you require a service to be restored, please contact Customer Services at 253-502-8600 or toll free 800-752-6745, Monday through Friday, 8 a.m. to 5:30 p.m. to complete your request.
Q: What if I don’t have a valid Social Security number for my new tenant?
We use Social Security numbers (SSN) to verify the identity of customers with service requests made online. If your tenant does not have a verifiable SSN, they can start service by visiting Tacoma Public Utilities in person with a valid driver’s license, passport, military identification or state-issued identification.Q: I entered two tenants and the second one was validated. Why can’t I continue?
In order to complete the move in, the first tenant must be validated. If your second tenant is the only one eligible for service, start the move in process over again and validate them as the first tenant.