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Notice for Saturday, February 22: MyAccount, Pay Boxes, and the IVR will be offline for planned maintenance Saturday, February 22 from 6 to 9 p.m. If you need to make a payment during this time, you can place a check or money order in one of the drop box locations at our offices at 3682 S 35th Street in Tacoma. The drive-up box is in the parking lot directly across the street from the main entrance. Walk-up drop boxes are available at the front and west entrances of the building.

Tacoma Water recognized as a top 10 national utility

Year after year of planning, strategy and excellence helped Tacoma Water win a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA). AMWA, which includes the largest publicly owned drinking water systems in the country, recognized Tacoma and nine other utilities with a platinum award this year.

Tacoma Water received recognition for its:

  • Strategic planning and execution
  • Construction and startup of the Green River Filtration Facility
  • Significant natural resource enhancements and habitat work in the Green River Watershed
  • GIS implementation
  • Asset management program development

The award is a reflection of the utility’s focus on both day-to-day and long-term planning.

“Tacoma Water has made a pronounced shift toward using data and analysis in its decision making,” said Tacoma Public Utilities Director Bill Gaines. “The change positions the utility well to adapt to future conditions and opportunities, ably serving customers in any condition. I’m very pleased that AMWA chose to recognize Tacoma Water with this award.”

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