Start/Stop Service

There are two ways to start or transfer service:

1. MyAccount (online)*
2. Call Customer Service:
   • Residential: 253-502-8600
   • Business: 253-502-8606
   • Property Managers: 253-502-8606

*If service is currently disconnected at the location, you will need to contact customer service to start your service.

You will need the following information to establish service:

• Physical address where you need service connected
• Social Security Number
• Primary phone number
• Preferred start date
• Mailing address (if different than the physical address)
• Authorized contacts (spouse/roommate)

Service Fees:

We charge a one-time, non-refundable connection fee when you start a new service. The fee depends on the type of services needed and is up to $21.60. It will be included on your first bill.

Same Day Service Requests:

We charge and additional $60 connection fee for same day requests made after 12 p.m.

Fixed Charge:

When you start, stop or transfer service, your monthly fixed charge will be prorated based on the number of days your service was active. 

Deposits are required for power and water services.

Deposit fees are as follows:

• Residential homes – $200
• Apartment buildings with one to four units – $200
• Apartment buildings with five or more units – $100
• Water deposit – $75

Deposits are due 30 days from the start of service. Late deposits may result in disconnection of services without notification. Please contact customer service if you are unable to pay your deposit fee.

TPU will refund your deposit when we’ve received 12 consecutive months of satisfactory payments.

You may not need to pay a deposit if: 

• You own your home or property. Mobile homeowners must own the land. 
• You provide a letter of credit from another utility showing 12 months of good payment history in the last two years.  A qualified guarantor agrees to be responsible for the bill up to the amount of the deposit. 
• The property owner signs up for an owner guarantee.  If the owner guarantee is removed, the customer listed on the account will be required to pay the deposit. 

We may request a deposit if the account is not kept in good standing. 

If your service has been disconnected because of non-payment, you’ll need to pay a reconnection fee.

These may include: 

• Field collection call²: all services $10
• Re-connection fee (before 3 p.m.)^²: Power $12 | Water $12
• Power re-connection  at the pole (before 4:30 p.m.):  $307
• Power re-connection  at the pole (after 4:30 p.m.)¹:  $433
• Power re-connection underground (before 4 p.m. only):  $75

Reconnection fees must be paid before we can schedule the reconnection. Some areas may have different times or fees. Call 253-502-8600 for more information. 

^¹If the payment is received after 3 p.m. same day. You can have your service re-connected the next business day at the daytime rate.

^²Not applicable for customers with a remote-capable advanced meter.

Reconnection of Utility Services During Periods of Extreme Heat

If your residential was disconnected for nonpayment before or on a day when the National Weather Service issues a heat alert, you can ask us to reconnect your power our water during the heat event as long as you have an active account.  

We will try to restore your service during regular business hours. If you call after regular business hours or on the weekend, we will reconnect services on the next business day. If the heat advisory ends before or on the scheduled reconnection day, we will cancel the reconnection. Normal reconnection fees still apply.  

Your service may be disconnected without notice if your balance remains unpaid after the heat advisory ends.  

To initiate reconnection, contact Customer Services at 253-502-8600 and let us know you are requesting reconnection due to the extreme heat.

There are two ways to stop service: 

1. Use MyAccount (online)
2. Call Customer Services at 253-502-8600 

You will need to provide the following information: 

• Date you need the service turned off 

• Mailing address (where to mail the final bill) 

To start or stop utility services for your business, please call Business Solutions at 253-502-8606 at least 30 days in advance.

Start a new service

We charge a one-time, non-refundable connection fee when you start a new service. The fee depends on the type of services needed and is up to $21.60. It will be included on your first bill. There is no charge for stopping service.

Same day service request

Same-day new service requests made after 12 p.m. include an additional $60 fee

You can start or stop services for your tenants online. Learn more and register through our Property Manager online system.

Contact us at 253-502-8606 or comsvcs@tacoma.gov